FAQ - Frequently Asked Questions

What are the processing times for your products?

We take 2-4 days to process your order then 2-3 weeks to deliver it to you.

Do you ship anywhere in the world?

We currently only ship to Europe.

Where do we ship your product from?

Our offices are located in Paris , France . Our international warehouse is located in Alsace.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us by email at frenacontact@gmail.com

((Some items are missing from my order, what's happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.))

I received a damaged item. What can I do?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: frenacontact@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Paris and Gundershoffen In France.

I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes shipping may take longer than expected. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: frenacontact@gmail.com

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 30 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy.